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INFORMATION & SUPPORT

  • At D65, we understand that buying vintage cameras online can feel like a gamble—but it shouldn’t have to be. That’s why trust, passion, and expertise are at the heart of everything we do.

     

    Our ethos starts with exceptional customer service, because we believe in more than just selling cameras—we believe in keeping the magic of film alive. We believe this is especially important when reselling vintage items, as we know purchasing is based on trust. In a world where buyers must be cautious, we are committed to being a reliable source for high-quality, fully functional vintage cameras.

     

    Whether you're a seasoned photographer or just starting out, D65 is here to provide expert knowledge, quality gear, and a trustworthy buying experience.

     

    Our London based team are on a mission to preserve the craft, while delivering an unparalleled customer experience.

  • We stand by the quality of every camera and lens we sell. That’s why we offer a 60-day guarantee, giving you ample time to fully test your purchase and ensure it meets your expectations.

     

    We take great care to service, test, and restore our cameras to full functionality. However, we understand that vintage technology can raise concerns about long-term reliability. If you encounter a fault beyond your control, our dedicated support team is here to help—ensuring any issues are resolved quickly and to your satisfaction.

     

    While our guarantee covers unforeseen faults, please note that damage from water exposure, impact damage or neglect is not included. However, our skilled technicians are always available to inspect and repair such issues where possible.

  • We take pride in ensuring every camera meets our high standards before it reaches your hands. Before listing, our specialists meticulously test, service, and inspect each item to guarantee reliability and performance.

     

    Every function is carefully checked, including shutter operation and speeds, optics, aperture blades, light meters, and all mechanical, electrical, or automatic features—with full details disclosed in each product listing.

     

    To ensure our stock is truly fit for sale, we perform a thorough CLA (Clean, Lubricate, Adjust) following the manufacturer’s service manual specifications.

     

    ✔ Full exterior and interior cleaning
    ✔ Light seal replacement
    ✔ Lubrication of key components
    ✔Precise adjustments and calibration

  • To keep things straightforward, we use a simple 4-tier grading system, making it easy to understand the condition of each item.

     

    Every listing includes written details and additional images highlighting any cosmetic or mechanical imperfections, allowing you to make an informed decision.

    Our goal is to provide accurate, honest grading, so you can shop with confidence - knowing that the camera you choose meets your expectations.

    Excellent:

    Impressive condition, with little to no signs of use. May appear unused or show only the lightest wear.

    Very Good:

    Clean example with minimal signs of wear in common areas. Well cared for with no major marks.

    Good:

    Visible signs of use, such as minor scratches or small dents. Nothing excessive or performance-affecting.

     

    Fair:

    Noticeable wear, including dents or marks. Fully functional unless stated otherwise in the listing.

  • Shipping & Delivery


    All orders are shipped via Royal Mail Tracked & Insured services for secure and reliable delivery. We aim to dispatch within 2 working days of your order being placed.

    For international shipping, special delivery, or collection requests, please contact our team—we’re happy to help arrange the best option for you.

    We take great care in securely packaging every order to ensure safe transit. As part of our commitment to sustainability, our goal for 2025 is to achieve Net Zero recycled packaging for all deliveries.

    Returns


    We offer a 30-day return policy on all items. To start a return, please fill out the form in the 'Contact Us' section below. A member of our team will respond within 48 hours to assist you.

  • Request

    Following submission, a member of our team will reach out via email within 48 hours.


    Please upload any supporting files, videos or images. This will help our team process your request quicker and more accurately.

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